Answers to the questions shoppers most often have before and after placing an order.
Choosing and sending a book
Can I send a book directly to someone else?
Yes. Enter the recipient’s delivery address during checkout. Make sure the name and address are accurate before placing the order.
Can I include a personal message?
If a gift-message option is shown for the product or order, follow the on-screen instructions. Availability can vary by product and fulfillment method.
How do I choose the right book?
You can browse the full Books collection or use Gift Concierge to compare titles by recipient, occasion, and interest.
Orders, production and delivery
How is shipping calculated?
Available delivery methods, prices, and any estimated delivery windows are calculated at checkout based on the destination and the products in your cart.
Why can production time be separate from shipping time?
Some titles may be printed or prepared after an order is placed. Production happens before the carrier receives the package, so production time and carrier transit time are separate parts of the order journey.
Will I receive tracking?
Tracking is provided when it is available for the selected delivery service. Check your order emails for the latest shipment information.
Can I change or cancel an order?
Contact us as soon as possible at [email protected]. Once a print-to-order title enters production, changes or cancellation may no longer be possible.
Problems with an order
What if my book arrives damaged, defective, or incorrect?
Contact us promptly with your order number and clear photos of the item and packaging. We’ll review the issue based on the order and fulfillment details.
Can I return a book?
Eligibility can vary, especially for print-to-order or personalized items. Please review our Returns & Refunds page before sending anything back.
Checkout and accounts
Do I need an account to order?
Guest checkout is available, so you can place an order without creating an account. An account can still be useful for managing information associated with your purchases.
Still need help? Visit the Contact page.