Please contact us before returning an item. Because some books may be printed or prepared specifically for an order, return eligibility can vary by product and fulfillment status.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact us promptly. Include your order number and clear photos of the item and packaging when possible so the issue can be reviewed accurately.
Changes and cancellations
If you need to change or cancel an order, contact us as soon as possible. Once a print-to-order title has entered production or an order has progressed too far in fulfillment, a change or cancellation may no longer be possible.
Returns
Do not send an item back before contacting us. We’ll first review the order, product type, and reason for the return. Personalized, made-to-order, or print-to-order items may have different eligibility where permitted by law.
Refunds
If a refund is approved, it is returned through the applicable payment process. Processing time can also depend on the payment provider or financial institution.
How to contact us
Email [email protected] or use our Contact page. Include the order number and a concise description of the issue.
Nothing on this page limits rights that cannot legally be excluded under applicable consumer law.